服務(wù)員英文自我評(píng)價(jià)怎么寫(xiě)（精選3篇）
服務(wù)員英文自我評(píng)價(jià)怎么寫(xiě) 篇1
Through their own efforts, naturally get good results, but still inadequate, in the future work will continue to learn, and constantly strengthen and strive for better performance
I July 20, 20xx - October 31, 20xx to Guangzhou City Phoenix hotel internship, this time I have a great harvest. Hotel service is a mixture of tangible products and intangible services, the hotel service quality evaluation criteria is the guest's "satisfaction." Guests in the buyer's market should take the customer demand as the starting point of the marketing work, the lobby on behalf of the hotel and guests to meet the needs of the guests of the hotel services to accept complaints from customers to solve customer problems, is the hotel's nerve center. It is based on these, the status and role of the lobby is particularly important.Although the front lobby is not the hotel's main business sector, but the hotel's market image, service quality and even management level and operating efficiency has a crucial impact. The Front Office is the crowning touch to hotel management. Through this in the Phoenix hotel close to four months of internship, I benefit greatly. The hotel is tantamount to a microcosm of society. The internship is undoubtedly for the near future into the community I provide an important opportunity.
1, to improve communication skills: As a front desk receptionist, as the hotel front-line staff, and the guests contact is face to face, is the most direct. Often receptionist word can affect the guests on the hotel's overall impression, and even affect the mood of the guests all day. How to make your own language so that guests hear comfortable, happy to hear, as a front desk receptionist must learn the course. Of course, communication is not limited to the guests, but also between colleagues, or even to the higher level. People can not help but not have emotional volatility, but this emotional fluctuations tend to affect the mood of others. How to adjust their own mentality, with the best attitude to face the guests, the face of colleagues or even superior, how to bring someone the best smile, every day I seriously think about the problem. In this internship, I not only in communication skills have been improved, but also learned how to adjust the mentality of self.
2, emergency response capacity to improve: work in the front desk, every day must be ready for battle. Because as a front desk receptionist, every day to receive different guests, in the face of different events. Guests can not help some guests will not be polite, and even the receptionist will be outrageous. Faced with this situation, how to appease the feelings of the guests, but also to protect the interests of the hotel and its own security, for me is another test.
服務(wù)員英文自我評(píng)價(jià)怎么寫(xiě) 篇2
Through this internship, I realized that as a hotel attendant, enthusiasm in the hotel work is important, but also need to have good service capabilities. For example, there is no knowledge of unexpected events, even if there is enthusiasm to no avail, because it relates to "can and can not" technical problems.
Language skills Language is the waiter and guests to establish a good relationship, impressed with the important tools and ways. Language is the material shell of thinking, which reflects the spirit of the waiter, temperament, the attitude of character. Guests can feel the most important two aspects is the waiter's words and deeds. Waiter in the expression, pay attention to the natural tone of the fluid, amiable, in speed to maintain uniform, at all times calm, polite.
At work, I can obey the ministerial leadership, do a good job preparing meals. Strictly enforce the work procedures, service procedures and health requirements, and strive to improve the quality of service. With the initiative, enthusiasm, patience, courtesy, thoughtful attitude, and constantly improve the service attitude. Division of labor regardless of home, unity and cooperation, fast and good to complete the reception task. To properly arrange the guests seated, pay attention to the guests dining situation; timely replacement of tableware, ashtrays, take the initiative for the guests to smoke; timely clean up the desktop, replace the clean table mat. Work to concentrate, to do hand ground, foot ground, eye, ground, in time for customers to provide services. Work can control emotions, maintain a good attitude. Encountered guest complaints, and immediately report to higher-level leadership to resolve, at any time to meet customer service requirements.
And the friendly coexistence between colleagues, often mutual help and solidarity, where the staff are so warm and friendly, they can stand in the staff's own point of view of the problem.
Internship, although short, the harvest is a lot, which has the joy of success, the bitterness of failure, a happy smile, there are distress. Under the guidance of the leadership carefully in the full support of my colleagues with the help of my various aspects have made great progress in the future I will work harder, I believe, I OK!
服務(wù)員英文自我評(píng)價(jià)怎么寫(xiě) 篇3
本人性格開(kāi)朗、樂(lè)于助人，做事嚴(yán)謹(jǐn)仔細(xì)、認(rèn)真負(fù)責(zé)。同時(shí)善于觀(guān)察周?chē)氖挛�，善于收集資料分析問(wèn)題。也喜歡與他人交往，熱愛(ài)生活。學(xué)習(xí)潛力較強(qiáng)，刻苦努力，不斷要求自己、提升自己。大學(xué)期間也用心參與志愿者活動(dòng)，并與團(tuán)隊(duì)進(jìn)行良好的互動(dòng)，具有良好的溝通潛力，對(duì)人對(duì)事也擁有較足夠的耐心和信心，且勇于理解新鮮事物帶來(lái)的挑戰(zhàn)。在生活中，我也喜歡以幽默來(lái)改善大家緊張而又繁忙的腳步，對(duì)未來(lái)生活和工作充滿(mǎn)著期盼和憧憬。